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FAQs
Here are the questions we see most often. The answers will help you understand how we handle orders, shipping, payments, and product safety.
What payment methods do you accept?
We accept all major card payments through a secure checkout system. Your information stays protected at every step. You will see the full payment breakdown before you complete your order. If your payment fails, you can try again or contact support for help.
How long does delivery take?
Orders are shipped through The Courier Guy or PUDO. Delivery usually takes 1 to 2 working days, depending on your area. You will receive tracking details once your parcel is on its way. If delays occur, we keep you updated until the order arrives.
What is your return or refund policy?
You can request a return if your product arrives damaged or incorrect. Products must stay sealed and unused. Contact us within 7 days with your order number and a clear photo of the issue. We review each request and guide you through the next steps.
Are your supplements safe to use?
Our products come from trusted suppliers with strong quality control. Each supplement includes a label that lists ingredients and usage instructions. Always read the label before use. If you have a medical condition or take chronic medication, speak to a doctor first.
How do I know which supplement is right for me?
Your choice depends on your goal. Weight loss, muscle gain, better recovery, or more energy all need different products. Each item on our store includes a short guide to help you choose. If you are unsure, reach out for support and we will point you in the right direction.
Do your products contain banned or unsafe ingredients?
We only stock products that follow South African regulations. We avoid ingredients linked to unsafe side effects. Every item lists what it contains so you know exactly what you are taking. If you want extra clarity, you can contact us with the product name.
Still have questions?
If you need help with an order or want clarity on a product, reach out to us. We will reply as soon as we can.
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