Refunds and Returns Policy

This Refunds and Returns Policy explains how Metal Head Extreme Supplements handles returns, exchanges, and refunds.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at info@metalheadextreme.co.za. Include your order number, a short description of the problem, and clear photos of the product and packaging.

Return conditions

For health and safety reasons, most supplements can only be returned if they are unopened, unused, and in their original packaging. We cannot accept returns of products that have been opened, used, or tampered with unless there is a clear quality issue.

Approval and process

Once we receive your request, we review the information and let you know if the return is approved. If approved, we will provide instructions on how to send the product back or how the collection will be handled. Please do not send products back without first contacting us.

Refunds

After we receive and inspect the returned product, we will let you know if the refund is approved. Approved refunds are processed to the original payment method where possible. Processing times may depend on your bank or payment provider.

Non refundable items

Gift cards, promotional items, and products bought on final clearance may not be refundable. We will clearly mark such items where possible.

Questions

If you have any questions about this Refunds and Returns Policy, contact us at info@metalheadextreme.co.za.